Field Service Dispatch, SLA & Service Contracts
Dispatch technicians against SLA-bound service contracts: entitlement drawdown, preventive-visit generation, skill-matched work orders, van-stock parts and covered vs chargeable billing split
Dispatch technicians against SLA-bound service contracts: entitlement drawdown, preventive-visit generation, skill-matched work orders, van-stock parts and covered vs chargeable billing split
Key Features
Covered Service Asset
Covered Service Asset. Tracks Asset Name, Contract, Company, Customer, Equipment Type. One-click view history.
Field Service SLA Contract
Field Service SLA Contract. Tracks Contract Reference, Customer, Company, Currency, Start Date. One-click activate, suspend, set expired, cancel, reset reset to draft.
Field Service Part
Field Service Part. Tracks Part, Reference, Unit, Unit Cost, Sell Price.
Technician Van Stock
Technician Van Stock. Tracks Technician, Part, On Van Qty, Reorder Point, Needs Restock.
Preventive Maintenance Schedule
Preventive Maintenance Schedule. Tracks Schedule Name, Contract, Company, Equipment Type Filter, First Visit Offset (Days). One-click generate.
Field Technician Skill
Field Technician Skill. Tracks Skill, Code, Certified Skill, Technicians. One-click view technicians.
Field Service SLA Policy
Field Service SLA Policy. Tracks Policy Name, Code, Response Target (Hours), Resolution Target (Hours), Price Uplift (%). One-click view contracts.
Field Service Work Order
Field Service Work Order. Tracks Work Order, Contract, Company, Currency, Customer. One-click find technicians, dispatch, arrive, complete, cancel.
Use Cases
Screenshots
Assets
Service Contracts
Parts
Pm Schedules
Skills
Sla Policies
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: 35+
- Author: Pokutsoft
- Dependencies: base, mail
- Support: support@pokutsoft.com
- Update date: 2026-07-18