Warranty & Claim Manageme
Warranty registry, claim handling, RMA linkage and supplier cost recovery
Odoo has no real warranty registry, so claims and supplier recoveries get lost in spreadsheets and email. This module registers product warranties at point of sale or delivery against a serial or lot, computes and auto-expires the coverage window, and manages the full claim lifecycle from intake through approval, repair and resolution with a complete chatter audit trail. Claims can raise an RMA return picking, record repair, replace, refund or goodwill outcomes with parts and labour costs, surface the UK Consumer Rights Act position, and open a supplier recovery so back-to-back warranty costs are reclaimed from vendors. It suits manufacturers, distributors and retailers of serialised products such as electronics, appliances and equipment.
Key Features
Warranty registry with computed expiry
gb.warranty registers a product, stock.lot serial, customer and start date against a gb.warranty.type. _compute_end_date adds the type's duration_months to derive the expiry, _compute_state auto-flags active or expired, and a nightly _cron_expire_warranties expires lapsed warranties.
Structured claim desk workflow
gb.warranty.claim runs draft, submitted, approved, rejected, repair, resolved, closed with guarded action_submit, action_approve, action_start_repair, action_resolve and action_close methods. Every transition posts to the chatter via mail.thread for a full audit trail.
Resolution types and cost capture
Each claim records a resolution_type of repair, replace, refund, goodwill or reject and captures parts_cost and labour_cost, with _compute_total_cost summing them. action_resolve requires a resolution type so the true cost of every claim is recorded before closing.
Coverage and Consumer Rights hints
_compute_coverage calls the warranty's is_within_coverage on the claim date and sets coverage_ok with a message. consumer_rights_hint surfaces the UK Consumer Rights Act 2015 position: 30-day right to reject, the 6-month reverse-burden window, or burden on the consumer beyond it.
RMA return pickings
action_create_return builds an incoming stock.picking from the customer location for the claimed product, links it on the claim and posts the picking reference. _compute_return_done flags when the return is received, tying warranty claims to real stock moves.
Supplier cost recovery
For supplier-backed warranty types, action_resolve calls _ensure_supplier_recovery to open a gb.supplier.recovery for the claim's total cost. It tracks draft, sent, partial, recovered, written-off with action_register_recovery updating recovered_amount and a computed outstanding balance.
Auto-filled supplier and lot
Selecting a supplier-backed warranty type auto-fills the supplier from the product's seller_ids, and choosing a lot copies its serial number. Selecting a warranty on a claim pulls through the customer and product, cutting re-keying at claim intake.
Warranty type catalogue
gb.warranty.type defines each warranty's duration in months, whether it covers parts and labour, and whether it is supplier-backed (so costs can be recovered). Types drive expiry calculation and decide which claims raise a supplier recovery.
Use Cases
Screenshots
Resolve Claim
Supplier Recoveries
Warranties
Claims
Claim Analysis
Warranty Types
Why Choose This Module
Register product warranties at the point of sale or delivery, track their coverage window, and manage the full claim lifecycle from intake to resolution. Each claim can trigger a return (RMA picking), record repair / replace / refund outcomes, and open a supplier recovery so back-to-back warranty costs are reclaimed from your vendors. It complements reverse-logistics / RMA flows by adding the missing warranty registry and an audited claim desk.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: English
- Author: Pokutsoft
- Dependencies: stock, mail
- Support: support@pokutsoft.com
Update date: 2026-07-02