Knowledge Base / Wiki (Co
Community knowledge base: nested articles, search, versioning and approval workflow
Odoo's Knowledge app is Enterprise-only, leaving Community users with no proper place to document processes, policies and customer help. This module is a complete internal and external knowledge base: write articles organised in a tree, search the whole base, keep a full version history of every edit, and run articles through a review-and-publish workflow. Pure Community, no Enterprise dependency.
Key Features
Hierarchical articles
Parent/child article trees with a computed full path, depth, breadcrumbs and a nested table of contents — organised into Internal, Customer-facing or Private workspaces.
Full version history
Every title or body change snapshots a version automatically, so you can compare and restore any previous revision — with a restore-version wizard and audit on the chatter.
Review & publish
A Draft → In Review → Published lifecycle with reviewer assignment, scheduled review activities and a publish-subtree action for bulk go-live.
Search & suggestions
A full-text-style search across title, summary and body, related-article suggestions by shared tags or parent, and a most-viewed ranking surface the right content fast.
Feedback & analytics
A view counter, helpful / not-helpful feedback with a helpful ratio, reading-time estimate and a "needs attention" report to find stale or low-rated articles.
Access control
Per-article visibility — internal users, portal customers or public — with a serialised published tree for embedding a customer help centre in the portal.
Knowledge without Enterprise
A genuine, full-featured wiki on Community — nested docs, versioning and approval all included.
Never lose an edit
Automatic version snapshots mean every change is recoverable, with one-click restore of any prior revision.
Internal and customer-facing
One base serves staff documentation and a public help centre, with visibility controlled per article.
Quality built in
Feedback, helpful ratios and a needs-attention report keep your knowledge base accurate over time.
Screenshots
All Articles
Restore Version
Tags
Why Choose This Module
Support, operations, HR and product teams that need an internal wiki, plus businesses that want a public or portal help centre — all without upgrading to Enterprise just for documentation.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: English
- Author: Pokutsoft
- Dependencies: mail
- Support: support@pokutsoft.com
Update date: 2026-07-02