AI Multi-Channel Comms
Unified inbox for multi-channel messages with GPT-4 sentiment and intent analysis
Store customer messages from any channel in a single unified inbox. Inbound messages are automatically analyzed with GPT-4 for sentiment and intent, logged for review, and assigned round-robin to your team.
Key Features
Unified Inbox
Store messages from any channel (WhatsApp, SMS, Telegram, Email, Slack, Discord, Other) in a single list and form view, with channel, direction, sender/recipient, type and status fields, conversation grouping and reply-to threading.
GPT-4 Sentiment & Intent Analysis
When an inbound message is created, a GPT-4 call classifies its sentiment (positive, neutral, negative, frustrated, angry) and intent (question, complaint, request, feedback, greeting, farewell, other). Requires an OpenAI API key.
AI Response Log
Every AI analysis is recorded with its channel, sender, input message, detected sentiment and intent, available in a dedicated log view for review.
Automatic Assignment & Tags
Inbound messages are assigned round-robin to active internal users. Colored tags and per-record priority help categorize and organize the inbox, with full chatter tracking and activities.
Campaign Records
Store A/B test definitions (two content variants, test size, state, winner) and scheduled-campaign definitions (type, channels, recipients, send date) for planning and record-keeping.
Use Cases
Screenshots
Ab Tests
Scheduled Campaigns
Unified Inbox
Message Tags
Why Choose This Module
A single inbox for messages from every channel, with automatic GPT-4 sentiment and intent classification on inbound messages, a searchable AI response log, tags, priority and round-robin assignment to your team.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: English
- Author: Pokutsoft
- Dependencies: base, mail, crm, portal, website
- Support: support@pokutsoft.com
Update date: 2026-07-23