Non-Conformance & CAPA Wo
Log non-conformances, run root-cause analysis and track corrective/preventive actions to closure
CAPA managed in spreadsheets means non-conformances slip, root causes go unrecorded and audits get uncomfortable. This module is a complete, audit-ready quality workflow for ISO 9001 / ISO 13485 organisations: raise Non-Conformance Reports, investigate root cause, plan and execute corrective and preventive actions, verify effectiveness, and close the loop with a full mail-thread history — pure Community.
Key Features
Non-Conformance Reports
Capture each NCR with severity (minor / major / critical), source, disposition, affected quantity and a guided Draft → Open → Investigation → Action → Verification → Closed workflow.
Root-cause analysis
Record structured root causes with a built-in 5-Whys helper, and group them by Ishikawa 6M categories for a fishbone view of the problem.
CAPA actions
Plan corrective and preventive actions with owners and due dates, and generate a draft corrective action for each root cause in one click.
Verification gate
An NCR cannot be closed until every CAPA is completed and effectiveness is explicitly verified — enforcing a genuine close-the-loop discipline.
Deadlines & escalation
Target close dates, days-open and an overdue flag are tracked, with a daily cron that escalates overdue NCRs to their quality owner via an activity.
KPIs & audit trail
Headline quality KPIs (open, closed, overdue, average days-to-close, by severity) feed dashboards, and the full mail-thread records every transition.
ISO 9001 / 13485 aligned
Built around the non-conformance and CAPA process auditors expect, with verification of effectiveness enforced.
Real root-cause tools
5-Whys and fishbone grouping turn investigation into a structured exercise, not free text.
Nothing slips
Overdue tracking and automatic escalation keep open quality issues in front of their owners.
Audit-ready history
Every status change and verification is recorded, giving a defensible quality record at audit time.
Screenshots
Capa Actions
Nonconformances
Root Causes
Why Choose This Module
Quality managers and QA teams in manufacturing, medical devices, food and regulated industries that operate ISO 9001 or ISO 13485 quality systems and need disciplined non-conformance and CAPA management inside Odoo.
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: English
- Author: Pokutsoft
- Dependencies: mail
- Support: support@pokutsoft.com
Update date: 2026-07-02