Reverse Logistics RMA — Customer Returns Management for Odoo
Customer self-service portal, incoming inspection with defect grading, and one-click refund / exchange / repair / restock — native Odoo 18 & 19
Turn ad-hoc customer returns into a controlled, auditable process. Reverse Logistics RMA gives your back office a dedicated Return Merchandise Authorization registry and gives your customers a real self-service portal to file and track returns. Every return moves through a genuine lifecycle: request, approval, incoming inspection with per-item condition grading, and a disposition decision. Warranty eligibility is checked automatically against a per-product warranty duration (auto-filled from the linked invoice or sale order), receiving a return posts a real incoming stock picking, and from a single record you can refund (credit note with optional restocking fee), ship an exchange delivery, send the item to repair, or validate the picking to restock. A configurable SLA deadline with a reminder cron, graph and pivot analytics, and a printable RMA slip round it out. Reason codes, order and invoice links, sequence-numbered RMAs and full chatter tracking keep every return traceable end to end.
Key Features
RMA State Machine
Draft → Submitted → Approved → Received → Inspected → Processed → Closed, plus a Reject path. Each step is driven by a real button.
Customer Self-Service Portal
Real /my/rmas portal routes: customers list their returns, open a token-protected detail page, and file a new return request that arrives in the backend as a customer request.
Incoming Inspection & Grading
Record inspection findings per item: condition grade, defect type, recommended action and quantity. They roll up to a pass / partial / fail result and a defective-quantity total.
Disposition Workflow
One click each: Refund (credit note), Exchange (a real outgoing replacement delivery), Repair (with cost), or Restock (validate the incoming picking back into stock).
Warranty Validation
Warranty expiry is computed from the purchase date plus a per-product warranty duration (months); the purchase date is auto-filled from the linked invoice or sale order, and an “under warranty” flag is evaluated against today.
Return Picking & Restock
Receiving a return creates a real incoming stock.picking from the customer location; the Restock action validates it so the goods are put back into your warehouse.
Credit Memo & Restocking Fee
Generate a customer credit note (out_refund account.move) from the RMA, automatically deducting an optional restocking fee from the refund.
SLA Deadline & Reminder Cron
A configurable SLA window sets a deadline on every RMA, an overdue flag surfaces breaches, and a daily cron posts a warning and schedules a to-do activity for the responsible user.
Analytics & PDF Slip
Graph and pivot views break returns down by reason, disposition and status, and a QWeb PDF RMA slip prints the return with its inspection findings and financials.
Reason Codes & Chatter
Defective, wrong item, damaged in transit, not needed, warranty claim or other — captured on every RMA, with sale-order and invoice links and full mail.thread chatter tracking.
Not Included (Honest Scope)
Use Cases
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: English
- Author: Pokutsoft
- Dependencies: stock, sale, account, portal
- Support: support@pokutsoft.com
Update date: 2026-07-10