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EU Consumer Rétractation

EU Consumer Rétractation

$ 192.15 $ 192.15

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License: OPL-1, every download is watermarked.
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Compatible with Odoo 18.0 · 19.0
OPL-1 license · Odoo 18.0 & 19.0
EU Consumer Rétractation for Odoo — preview banner

EU Consumer Rétractation

Track the EU 14-day consumer right of withdrawal for distance & off-premises sales with deadlines, refund alerts and no-right exceptions (FR/BE/NL)

Consumer Withdrawal-Right (Rétractation) Manager (EU)

Key Features

Consumer Withdrawal (Rétractation) Case

Consumer Withdrawal (Rétractation) Case. Tracks Reference, Company, Consumer, Sales Order, Order Amount. One-click apply computed refund, set no right, register withdrawal, mark refunded, reset.

Withdrawal-Right Exception (no cooling-off)

Withdrawal-Right Exception (no cooling-off). Tracks Exception, Code, Legal Reference, Description.

Standard Withdrawal Information / Model Form

Standard Withdrawal Information / Model Form. Tracks Reference, Case, Consumer, Trader, Standard Information. One-click export.

Withdrawal Statutory Profile (per country)

Withdrawal Statutory Profile (per country). Tracks Profile, Cooling-off Days, No-info Extension Days, Refund Days, Reimburse Standard Delivery.

Consumer Withdrawal-Right (Rétractation) Manager (EU)

Consumer Withdrawal-Right (Rétractation) Manager (EU)

Mishandled EU withdrawal rights lead

Mishandled EU withdrawal rights lead to penalties and forced refunds.

This module tracks the 14-day

This module tracks the 14-day cooling-off period for distance and off-premises consumer sales, computes the withdrawal and refund deadlines, flags no-right exceptions and alerts on late refunds.

Legal basis Directive 2011/83/EU (Consumer

Legal basis Directive 2011/83/EU (Consumer Rights Directive), transposed into: FR — Code de la consommation art.

Use Cases

✓Manage consumer withdrawal directly inside Odoo without spreadsheets.
✓Manage withdrawal-right exception directly inside Odoo without spreadsheets.
✓Manage standard withdrawal information / model form directly inside Odoo without spreadsheets.
✓Manage withdrawal statutory profile directly inside Odoo without spreadsheets.
✓Stay audit-ready with local statutory references and exportable worksheets/files (you submit under your own login).

Screenshots

EU Consumer Rétractation — Withdrawal Cases in Odoo

Withdrawal Cases

EU Consumer Rétractation — Noright Exceptions in Odoo

Noright Exceptions

EU Consumer Rétractation — Withdrawal Notices in Odoo

Withdrawal Notices

EU Consumer Rétractation — Statutory Profiles in Odoo

Statutory Profiles

EU Consumer Rétractation — Register Withdrawal in Odoo

Register Withdrawal

Why Choose This Module

Key features Cooling-off cases — per order, computes the 14-day deadline from the delivery/contract date and the +12-month extension when the withdrawal information was not provided. No-right detection — on-premises sales and seeded statutory exceptions (made-to-measure, sealed hygiene goods, perishable, digital content, fully-performed services) flag the case as having no withdrawal right. Withdrawal registration — capture the withdrawal date (blocked after the deadline) and set the 14-day refund deadline. Refund tracking + alerts — daily cron expires lapsed cooling-off periods and schedules a to-do activity for overdue refunds. Sale-order integration — open/track withdrawal cases from the order.

Specifications

  • Compatible: Odoo 18.0 / 19.0
  • License: OPL-1
  • Languages: English
  • Author: Pokutsoft
  • Dependencies: sale_management, mail
  • Support: support@pokutsoft.com

Update date: 2026-07-02