BPO Client Billing with SLA Penalties & Credits
Bill BPO/call-center clients by seat/hour/transaction and auto-apply SLA penalty/credit clauses
BPO Client Billing with SLA Penalties & Credits Contract-based billing for outsourcers and call centers: unit-rate billing (seat / hour / transaction) with tiered rates, SLA attainment measurement, automatic penalty and service-credit calculation, minimum-commitment true-up, and invoice adjustment generation.
Key Features
BPO Billing Period
BPO Billing Period. Tracks Contract, Currency, Company, Period Start, Period End. One-click prepare sla measurements, confirm, reset to reset to draft, generate adjustments.
BPO Client Billing Contract
BPO Client Billing Contract. Tracks Contract Reference, Client, Currency, Company, Start Date. One-click activate, suspend, close, set reset to draft, generate next period.
BPO SLA Clause
BPO SLA Clause. Tracks Contract, Currency, Clause Name, Active, Target Value.
BPO SLA Measurement
BPO SLA Measurement. Tracks Billing Period, Contract, Currency, SLA Clause, Metric.
BPO Billing Volume Entry
BPO Billing Volume Entry. Tracks Billing Period, Contract, Quantity, Description, Amount.
Use Cases
Screenshots
Rate Lines
Invoice Adjustments
Sla Clauses
Sla Measurements
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: 35+
- Author: Pokutsoft
- Dependencies: base, mail
- Support: support@pokutsoft.com
- Update date: 2026-07-24