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Call Center / BPO Workforce & Adherence

Call Center / BPO Workforce & Adherence

$ 197.40 $ 197.40

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License: OPL-1, every download is watermarked.
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Compatible with Odoo 18.0 · 19.0
OPL-1 license · 35+ languages · Community & Enterprise
Call Center / BPO Workforce & Adherence for Odoo — preview banner

Call Center / BPO Workforce & Adherence

Erlang-C staffing calculator, shift rostering and schedule adherence / SLA reporting for contact centers and BPOs

Call Center / BPO Workforce & Adherence Contact-center and BPO operations teams need to turn a forecast call volume into the right number of scheduled agents, then prove afterwards that those agents actually delivered the schedule. This app covers both halves with real math, not guesswork.

Key Features

Call Center Schedule Adherence

Call Center Schedule Adherence. Tracks Roster Line, Agent, Scheduled Minutes, Allowed Break (min), Productive Target (min). One-click compute.

Call Center Agent

Call Center Agent. Tracks Agent Code, Linked User, Team, Hire Date, Weekly Contracted Hours.

Call Center SLA & Adherence Dashboard

Call Center SLA & Adherence Dashboard. Tracks Team (optional filter), Intervals, Total Forecast Calls, Avg Required Headcount, Avg Scheduled Agents. One-click compute, view intervals.

Call Center Forecast Interval

Call Center Forecast Interval. Tracks Team, Interval Start, Window Start, Window End, Forecast Calls.

Call Center Shift Template

Call Center Shift Template. Tracks Code, Start Time, End Time, Floating Break (min), Mon.

Call Center Shrinkage Category

Call Center Shrinkage Category. Tracks Counts As Absence.

Call Center Shrinkage Entry

Call Center Shrinkage Entry. Tracks Agent, Team, Category, Planned (min), Actual (min).

Call Center Team

Call Center Team. Tracks Team Manager, Agents, Agents.

Use Cases

✓Manage call center schedule adherence directly inside Odoo without spreadsheets.
✓Manage call center agent directly inside Odoo without spreadsheets.
✓Manage call center sla & adherence dashboard directly inside Odoo without spreadsheets.
✓Manage call center forecast interval directly inside Odoo without spreadsheets.
✓Stay audit-ready with German statutory references and exportable worksheets/files (you submit under your own login).

Screenshots

Call Center / BPO Workforce & Adherence — Adherence in Odoo

Adherence

Call Center / BPO Workforce & Adherence — Agents in Odoo

Agents

Call Center / BPO Workforce & Adherence — Sla Adherence Dashboard in Odoo

Sla Adherence Dashboard

Call Center / BPO Workforce & Adherence — Forecast Intervals in Odoo

Forecast Intervals

Call Center / BPO Workforce & Adherence — Rosters in Odoo

Rosters

Call Center / BPO Workforce & Adherence — Shift Templates in Odoo

Shift Templates

Why Choose This Module

Erlang-C Staffing Calculator Forecast intervals (15/30/60 minutes) hold call volume, average handle time, target service level, target answer time and a maximum occupancy ceiling. A genuine Erlang-C search (numerically stable Erlang-B recursion, no factorial overflow) finds the minimum agent count that hits the service level target without breaching the occupancy ceiling. The phone-ready Erlang-C number is inflated for shrinkage into an actual roster headcount.

Specifications

  • Compatible: Odoo 18.0 / 19.0
  • License: OPL-1
  • Languages: 35+
  • Author: Pokutsoft
  • Dependencies: base, mail
  • Support: support@pokutsoft.com
  • Update date: 2026-07-24