Guest Messaging, Check-In & Upsells
Milestone-driven guest lifecycle messaging, digital guidebooks, upsells and security deposit tracking for short-term rentals.
Guest Messaging, Check-In & Upsells Automate the whole short-term rental guest lifecycle beyond generic CRM email blasts: scheduled milestone messages (booking confirmed, pre-arrival, check-in day, mid-stay, review request) resolved per property and per guest language, a digital guidebook and check-in instructions bound to each property, a guest-facing upsell product catalogue with self-service ordering, security-deposit hold/release/claim tracking, and automated post-stay review requests with a public guest link.
Key Features
Property Guidebook Section
Property Guidebook Section. Tracks Property, Section Type, Title, Language, Sequence.
Guest Milestone Message Template
Guest Milestone Message Template. Tracks Name, Milestone, Property, Language, Sequence.
Short-Term Rental Property
Short-Term Rental Property. Tracks Property Name, Reference Code, Host / Owner Contact, Street, City.
Guest Reservation
Guest Reservation. Tracks Reference, Property, Guest Name, Guest Email, Guest Phone. One-click confirm, check in, check out, cancel, regenerate schedule.
Guest Review Request
Guest Review Request. Tracks Reservation, Scheduled Message, Guest Token, Request Date, Status. One-click mark clicked, submit response.
Scheduled Guest Milestone Message
Scheduled Guest Milestone Message. Tracks Reservation, Template, Milestone, Scheduled Date, Status. One-click cancel, send now.
Guest Security Deposit Hold
Guest Security Deposit Hold. Tracks Reservation, Deposit Amount, Currency, Status, Hold Date. One-click hold, release, claim.
Guest Upsell Order
Guest Upsell Order. Tracks Reference, Reservation, Order Date, Status, Order Lines. One-click confirm, deliver, cancel.
Use Cases
Screenshots
Guidebook Sections
Message Templates
Properties
Reservations
Review Requests
Scheduled Messages
Specifications
- Compatible: Odoo 18.0 / 19.0
- License: OPL-1
- Languages: 35+
- Author: Pokutsoft
- Dependencies: base, mail
- Support: support@pokutsoft.com
- Update date: 2026-07-24