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Warranty & Callback Management

Warranty & Callback Management

$ 192.15 $ 192.15

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License: OPL-1, every download is watermarked.
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Compatible with Odoo 18.0 · 19.0
OPL-1 license · 35+ languages · Community & Enterprise
Warranty & Callback Management for Odoo — preview banner

Warranty & Callback Management

Track installed-asset warranties, intake claims, generate billable-vs-warranty callback work orders and measure callback rate & cost by crew, product and job type

Warranty & Callback Management Built for installers, contractors and trades who hand over jobs and then have to manage warranty callbacks and defect claims after the fact.

Key Features

Callback Work Order

Callback Work Order. Tracks Callback Reference, Originating Claim, Warranty, Customer, Product. One-click schedule, start, close, cancel, reset to reset to draft.

Warranty Claim

Warranty Claim. Tracks Claim Reference, Warranty, Customer, Product, Job Type. One-click start review, approve, reject, reset to new, generate callback.

Installer Crew

Installer Crew. Tracks Crew Name, Crew Members, Company, Notes, Installed Warranties. One-click view warranties, view callbacks.

Job Type

Job Type. Tracks Company, Warranties, Callback Work Orders, Warranties, Callbacks.

Callback Root Cause

Callback Root Cause. Tracks Callback Work Orders, Callbacks.

Installed Asset Warranty

Installed Asset Warranty. Tracks Warranty Reference, Customer, Job/Handover Reference, Installed Asset, Product. One-click activate, void, reset to reset to draft, create extension, view claims.

Extended Warranty Upsell

Extended Warranty Upsell. Tracks Warranty, Extension (Months), Sale Price, Currency, Date Sold.

Callback Rate & Cost Analysis

Callback Rate & Cost Analysis. Tracks From, Results. One-click generate.

Use Cases

✓Manage callback work order directly inside Odoo without spreadsheets.
✓Manage warranty claim directly inside Odoo without spreadsheets.
✓Manage installer crew directly inside Odoo without spreadsheets.
✓Manage job type directly inside Odoo without spreadsheets.
✓Stay audit-ready with German statutory references and exportable worksheets/files (you submit under your own login).

Screenshots

Warranty & Callback Management — Callback Work Orders in Odoo

Callback Work Orders

Warranty & Callback Management — Callback Rate Cost Anal in Odoo

Callback Rate Cost Anal

Warranty & Callback Management — Claims in Odoo

Claims

Warranty & Callback Management — Crews in Odoo

Crews

Warranty & Callback Management — Job Types in Odoo

Job Types

Warranty & Callback Management — Root Causes in Odoo

Root Causes

Why Choose This Module

Register a warranty per installed asset/job: start date, duration, covered scope and terms. Intake inbound claims and automatically determine whether they are in or out of warranty based on the registered terms. Generate callback work orders from approved claims, flagged billable or warranty (non-billable) automatically. Attribute callbacks to a root cause and a responsible crew/product for accountability. Analyze callback rate and cost of callbacks per crew, product and job type. Get warranty expiry reminders and sell extended-warranty upsells.

Specifications

  • Compatible: Odoo 18.0 / 19.0
  • License: OPL-1
  • Languages: 35+
  • Author: Pokutsoft
  • Dependencies: base, mail, product
  • Support: support@pokutsoft.com
  • Update date: 2026-07-24